This collection of frequently asked questions (FAQ) provides brief answers to many common questions about our products and services.
If you still can’t find the answer you were looking for, please contact us on 01253 345287 or
email us at: firstname.lastname@example.org
A. Most likely! Not everything we produce or source is catalogued on this website. Just contact us and it’s most likely we will be able to match your exact specification.
A. Of course! The samples we will supply are an exact product match of the item you are considering. Most promotional product samples will feature logos or messaging to showcase our print capability and give you an impression of what your own branded product will look like. All promotional product and clothing samples must be returned within 30 days of receipt unless we specify otherwise.
A. Whilst we can accept a variety of artwork file formats, non-vector artworks have to be redrawn by our designers. In this instance, there will be an increased set-up charge for the additional time required to transpose the artwork from the photocopy into a suitable digital format. Please visit: Artwork Guidelines for details.
A. Yes, of course! In fact we encourage it! Please don’t feel you have to trawl this website for answers. Please call us on 01253 345287 and our friendly team are available to answer all your questions. Where appropriate, we also offer on-site support through our nationwide team of Account Managers.
A. We always email a visual proof prior to production. We do not commence production until you are completely happy with the proof and we have received your ‘official sign-off’. In the case of clothing orders, a ‘stitch out’ or sample of your embroidered logo is available on request.
A. Screen charges only apply where screen printing is the type of branding process to be used. The charge covers the cost of making the screen ‘stencil’ used to print your artwork onto the items ordered.
A. You can email your artwork to email@example.com. For details on suitable file formats see: Artwork Guidelines for details.